Processing life and work events

A system comprising user interface controls to enable a user to perform operations comprising:

• create at least one event instance based on a predetermined event definition comprising one or more tasks to be completed in handling an event, a task order, a specification of data from at least one external source needed to complete the tasks, and, for each task, one or more resources associated with completing the task;
• and
• process the event instance at least in part by importing the data from the external source, and by iteratively allowing the user to select a task in accordance with the task order and providing access to the resources associated with completing the selected task.

A machine-readable medium comprising instructions that, when executed, cause a machine to perform operations comprising:

• create at least one event instance based on a predetermined event definition comprising one or more tasks to be completed in handling an event, a task order, a specification of data from at least one external source needed to complete the tasks, and, for each task, one or more resources associated with completing the task;
• and
• process the event instance at least in part by importing the data from the external source, and by iteratively allowing a task to be selected in accordance with the task order and providing access to the resources associated with completing the selected task.