Methods and apparatus for design of processes and monitoring performance of those processes

A method of retrieving and examining evaluation information relating to performance of a process, comprising the steps of:

• retrieving a process description comprising a sequence of process step descriptions, the process description including a plurality of links to evaluation information documents;
• upon activation of a link to an evaluation information document, retrieving the evaluation information document associated with the link;
• and
• displaying the evaluation information document.

A system for creation and storage of process descriptions and collection and retrieval of evaluation information, comprising:

• a process description library for storing a plurality of process descriptions in electronically retrievable format;
• an evaluation information database for storing a plurality of evaluation information documents stored in electronically retrievable format;
• and
• a process description manager operative to create the process descriptions, the process description manager being operative to include in one or more of the process descriptions one or more links to evaluation information documents, each link causing retrieval of an associated evaluation information document upon activation of the link, the process description manager being operative to store each process description in the process description library upon creation of the process description.