Server machine, client machine, server program storage medium and client program storage medium
AssigneeFujitsu Limited
InventorsShigeru Hidesawa, Kazuhiko Nakamura, Daisuke Morita
Life of this patent
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AssigneeFujitsu Limited
InventorsShigeru Hidesawa, Kazuhiko Nakamura, Daisuke Morita
Estimating the term…
The present invention relates to the client machine and the server machine and the like which are connected to the communication line, and answers are accurately given to a question of a user of the client machine according to a level of that question. First, the solution of the answer is attempted inside the client machine (primary answer section 61) and, if not solved, an enquiry is made to the server machine (secondary answer request section 63) and, if not yet solved, a mail is transmitted to a support window (e-mail soft 66).
A client machine, which is connected to a server machine providing information by a communication line and displays an answer screen according to the question of a user,
A server machine, which is connected by a communication line to a client machine which receives the feeding of information, and which transmits an answer to the question from a user of the client machine to the client machine,
A client program storage medium which stores a client program, which is executed inside a computer connected to a server machine which feeds information by a communication line so as to allow the computer to operate as a client machine to display an answer screen according to the question of an user, comprising:
A server program storage medium storing a server program, which is executed inside a computer connected to a client machine receiving the feeding of information by a communication line so as to allow the computer to operate as a server machine to transmit the answer to the question from the user of the client machine to the client machine,
Dependencies are inferred from the claim text.