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AssigneeInternational Business Machines Corporation
InventorsDavid Frederick Bantz, Steven James Mastrianni, Sunil K. Sreenivasan
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The present invention provides methods and systems for efficient and effective distribution of system management messages between customer and service provider sites. The invention ensures inter-site messages are appropriately routed according to information within the message in a flexible manner based on system conditions and configuration. The invention also adapts to system dynamic changes such as inter-site communication link interruption or congestion and provides seamless automated information technologies operations during these system dynamic changes. Automated management services are only postponed until such communication link can be restored. Two embodiments are provided to illustrate the invention. In one embodiment, system management resides at the service provider site with local system management backup at the customer site. In a second embodiment, system management resides at both the service provider site and customer site.
A computer system at a service provider site configured to interact with at least one customer site over a computer network system for efficient and effective distribution of inter-site and intra-site computer system management messages, comprising:
A method for efficient and effective distribution of inter-site and intra-site computer system management messages by a computer system at a service provider site configured to interact with at least one customer site over a computer network system, the method comprising the steps of:
A computer useable medium having computer readable program code embodied therein for efficient and effective distribution of inter-site and intra-site computer system management messages, the computer readable program code in said computer program product comprising:
An efficient and effective means of distribution of inter-site and intra-site computer system management messages operable in a computer system at a service provider site configured to interact with at least one customer site over a computer network system, comprising:
Dependencies are inferred from the claim text.