Back to results
US 2002/0118815 A1Published application
Customer service routing system and method
AssigneeHewlett-Packard Development Company, L.P.
InventorMeredith J. Andersen
Life of this patent
Estimating the term…
Abstract
The present disclosure relates to a customer service routing system and method. The routing system is configured for receiving an incoming service inquiry from a customer, prompting the customer to input a product serial number, receiving the serial number input by the customer, and directing the customer inquiry to a customer service representative based upon the customer response.
Claims21
A method for customer service routing including a computer readable medium, comprising:
- receiving an incoming service inquiry from a customer;
- prompting the customer to input a product serial number;
- receiving the serial number input by the customer;
- and
- directing the customer inquiry to a customer service representative based upon the customer response.
2 more elements
A system for customer service routing, comprising:
- means for receiving an incoming service inquiry from a customer;
- means for prompting the customer to input a product serial number;
- means for receiving the serial number input by the customer;
- and
- means for directing the customer inquiry to a customer service representative based upon the customer response.
2 more elements
A system for customer service routing, comprising:
- logic configured to receive an incoming service inquiry from a customer;
- logic configured to prompt the customer to input a product serial number;
- logic configured to receive the serial number input by the customer;
- and
- logic configured to direct the customer inquiry to a customer service representative based upon the customer response.
2 more elements
Dependencies are inferred from the claim text.