Systems and methods for managing electronic communications using token information to adjust access rights
AssigneeFuji Xerox Co., Ltd.
InventorsElin R. Pedersen, Tomas Sokoler
Life of this patent
Estimating the term…
Abstract
A token may be issued for a person for whom access rights are to be adjusted. An interaction manager may receive an interaction request and the token. One or more selection criterion may thereupon be adjusted based on the token which may result in a greater access to information being provided. The information may include interaction information displayed as an interaction space on a caller's communication device.
Claims28
A method of adjusting, for a requester of information, at least one selection criterion, comprising:
- receiving a request for information from the requester;
- determining if a token is associated with the requester;
- and
- if a token is associated with the requester, adjusting the at least one information selection criterion usable to identify information corresponding to the requester based on the token.
A system that adjusts, for a requester of information, at least one selection criterion, comprising:
- an input interface that receives an interaction request;
- and
- a controller that identifies a token associated with the requester and adjusts the at least one information selection criterion usable to identify information corresponding to the requester based on the identified token.
Dependencies are inferred from the claim text.