Customer management system for use with office products supplier

Abstract

A computer software system for storing information related to a customer of a supplier enterprise, such as an office products supply enterprise, uses a hierarchical structure. The structure corresponds to the internal hierarchical structure of the customer to capture information relating to the customer's business organization entities, such as a headquarters, and operating divisions beneath the headquarters, and regions beneath the operating divisions. Information can be shared between entities up and down the hierarchy. This allows for the storage and use of the customer's hierarchical structure in the services provided by the supply enterprise. Further, custom prompts allow for the capture of information specific to each entity using that entity's own nomenclature.

Dependencies are inferred from the claim text.