Fully integrated service manager with automatic flow-through interconnection

A system for managing sales proposals of an integrated communications provider (ICP), said system comprising:

• a computer processor means for inputting and processing information necessary to the management of an ICP;
• a gateway for transferring information to and receiving information from telecommunication service providers;
• a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing said customer service records into reports containing equivalent ICP services;
• a design management component comprising instructions for selecting a communications service model;
• decomposing said service model into sub-model components and creating a communication services sales proposal therefrom;
• wherein subsequent versions of said sales proposal are automatically created subsequent to a request from a human operator for alternate communication service models;
• wherein said design management component further comprises instructions for issuing service requests to ICP trading partners;
• wherein such requests to ICP trading partners comprise requests for local service request, assignment of telephone number request, assignment of Internet protocol address, and requests for data broadband services;
• wherein said design management component further comprises instructions for creating cutover reports subsequent to acceptance of a sales proposal by a customer;
• a service management component comprising instructions for creating and tracking work plans;
• wherein said work plans comprise a work activity event for performing installation or troubleshooting of each sub-model component of a telecommunications service provided by the ICP to a customer and;
• a circuit management component comprising instructions for creating a hierarchal list of ICP on-net circuit assignments.

A system for managing sales proposals of an integrated communications provider (ICP), comprising:

• a computer processor means for inputting and processing information necessary to the management of an ICP;
• a gateway for transferring information to and receiving information from telecommunication service providers;
• a pre-order management component comprising instructions for retrieving customer service records from telecommunication service providers and parsing said customer service records into reports containing equivalent ICP services;
• a design management component comprising instructions for selecting a communications service model;
• decomposing said service model into sub-model components and creating a communication services sales proposal therefrom;
• wherein subsequent versions of said sales proposal are automatically created subsequent to a request from a human operator for alternate communication service models.