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US 2001/0026615 A1Published application
Modular system for managing service calls, in particular telecommunication service calls
AssigneeAlcatel
InventorAlban Couturier
Life of this patent
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AssigneeAlcatel
InventorAlban Couturier
Estimating the term…
A system for managing service calls, including access control modules implementing service access control mechanisms, the system further including master modules each associated with a service, with a set of access control modules and with a set of call processing modules, the system including: means for receiving the calls, means for sending information relating to each of the calls to the set of access control modules, means for deciding to accept calls on the basis of data received from the set of access control modules, and means for sending second information relating to each of the calls to the set of call processing modules if the call has been accepted.
A system for managing service calls, including access control modules implementing service access control mechanisms, the system further including master modules each associated with a service, with a set of access control modules and with a set of call processing modules, the system including:
A method of automatically managing service calls by means of an information processing system, the method comprising the following steps in order:
A method of adding a new access control module and/or a new call processing module dynamically to a service call management system, the method consisting in sending a message to said master module containing an identifier of said new access control module and/or said new call processing module.
Dependencies are inferred from the claim text.