System and method for playing an audio file of a pronunciation of a name of an inbound-caller via a computerized-device of a recipient

A computerized-method for playing an audio file of a pronunciation of a name of an inbound-caller via a computerized-device of a recipient, said computerized-method comprising:

• (i) detecting by one or more processors an inbound-interaction to the inbound routing software;
• (ii) retrieving by the one or more processors a name of the inbound-caller of the inbound-interaction from the CRM software based on an Automatic Number Identification (ANI) number of the inbound-caller,
• wherein said name of the inbound-caller is in text-format;
• (iii) forwarding by the one or more processors the retrieved name of the inbound-caller to a name pronunciation engine,
• wherein said name pronunciation engine is configured to fetch an audio file with pronunciation of the name of the inbound-caller from a media server based on a positive indication of audio file existence and file-path of the audio file in a record in the CRM software;
• (iv) checking by the one or more processors an identity of a recipient of the inbound-interaction that has been assigned by the inbound routing software;
• (v) detecting by the one or more processors routing of the inbound-interaction to the recipient of the inbound-interaction by the inbound routing software;
• (vi) automatically transmitting by the one or more processors the audio file with the pronunciation of the name of the inbound-caller to the computerized-device of the recipient based on the identity thereof;
• and
• (vii) automatically playing the audio file with the pronunciation of the name of the inbound-caller by a media-player that is running on the computerized-device of the recipient before the recipient answers the inbound-interaction and before connecting a voice path between the recipient and the inbound-caller.