Systems and methods for determining, managing, and securing data in federated data channels

A computer program product determining, managing, and securing data in federated data channels, wherein the computer program product comprises at least one non-transitory computer-readable medium having computer-readable program code portions embodied therein, the computer-readable program code portions which when executed by a processing device are configured to cause the processor to:

• identify a first communication channel and associated first communication data, wherein the first communication channel comprises a first user communication of a first user of the first communication channel;
• determine, based on the first communication data, at least one third party communication requirement;
• initiate, based on the at least one third party communication requirement, at least one third party communication channel including second communication data, wherein the third party communication requirement comprises a requirement of a second user communication of a second user of the at least one third party communication channel;
• identify an agent communication channel based on the first communication data;
• assemble the first communication channel, the at least one third party communication channel, and the agent communication channel in a federated session by a communication federation operation, wherein the communication federation operation organizes the first communication channel to communicate with the agent communication channel separate from the at least one third party communication channel communicating with the agent communication channel, wherein the first communication data is protected from the at least one third party communication channel such that the first communication data is not visible or audible to the second user of the at least one third party communication channel, and wherein the second communication data is protected from the first communication channel such that the second communication data is not visible or audible to the first user of the first communication channel;
• and
• collect the first communication data and the at least one third party communication data based on a federation session orchestrator, wherein the federation session orchestrator controls a pattern for requesting and collecting the first communication data and the at least one third party communication data.

A computer-implemented method for determining, managing, and securing data in federated data channels, the computer-implemented comprising:

• identifying a first communication channel and associated first communication data, wherein the first communication channel comprises a first user communication of a first user of the first communication channel;
• determining, based on the first communication data, at least one third party communication requirement;
• initiating, based on the at least one third party communication requirement, at least one third party communication channel including second communication data, wherein the third party communication requirement comprises a requirement of a second user communication of a second user of the at least one third party communication channel;
• identifying an agent communication channel based on the first communication data;
• assembling the first communication channel, the at least one third party communication channel, and the agent communication channel in a federated session by a communication federation operation, wherein the communication federation operation organizes the first communication channel to communicate with the agent communication channel separate from the at least one third party communication channel communicating with the agent communication channel, wherein the first communication data is protected from the at least one third party communication channel such that the first communication data is not visible or audible to the second user of the at least one third party communication channel, and wherein the second communication data is protected from the first communication channel such that the second communication data is not visible or audible to the first user of the first communication channel;
• and
• collecting the first communication data and the at least one third party communication data based on a federation session orchestrator, wherein the federation session orchestrator controls a pattern for requesting and collecting the first communication data and the at least one third party communication data.