Service management

An apparatus for managing service related requests wherein the service related requests are managed by categorizing the service related requests in accordance with a state of an accomplishment of each of the service related requests, the apparatus is configured to perform:

• select a category storing each of the service related requests ended up to an erroneous state due to a busy port situation in the accomplishment of each of the service related requests,
• determine data identifying one of the service related requests ended up to the erroneous state due to the busy port situation,
• generate an inquiry through an application programming interface to a network entity, the inquiry carrying the data identifying the one of the service related requests,
• apply, in response to a detection of a receipt of information indicative on that the inquiry failed to generate a match with data accessible by the network entity, a predefined template to include data descriptive of one of the service related requests failed to cause the match with the data accessible by the network entity, and
• generate a request to an external network being responsible for the service requested with one of the service related requests, the request being generated by transferring the template to the external network.

A computer program product comprising at least one non-transitory computer-readable storage medium having computer-executable program code instructions stored therein, the program code instructions being configured, when the computer program product is executed on a computer, to cause the computer to at least:

• select a category storing service related requests ended up to an erroneous state due to a busy port situation in the accomplishment of the service related requests,
• determine data identifying one of the service related requests ended up to the erroneous state due to the busy port situation,
• generate an inquiry through an application programming interface to a network entity, the inquiry carrying the data identifying the one of the service related requests,
• apply, in response to a detection of a receipt of information indicative on that the inquiry failed to generate a match with data accessible by the network entity, a predefined template to include data descriptive of one of the service related requests failed to cause the match with the data accessible by the network entity, and
• generate a request to an external network being responsible for the service requested with one of the service related requests, the request being generated by transferring the template to the external network.