Method and system to improve loss reporting

A computer-implemented method of receiving information for a first notice of loss for a vehicle loss, the method comprising:

• receiving, by one or more processors, an oral communication to report the vehicle loss;
• storing electronic audio data of the oral communication in a memory;
• converting the electronic audio data to transcribed text using a voice transcription system;
• determining whether words or phrases in the transcribed text relate to known first notice of loss fields using a field detection model;
• in response to determining that a word or phrase in the transcribed text relates to a known first notice of loss field, using a value detection module to extract and associate a value from the transcribed text with the known first notice of loss field in an electronic first notice of loss record;
• after the words or phrases in the transcribed text have been analyzed, calculating, using a completeness index calculation module, a numerical completeness index for the electronic first notice of loss record;
• wherein the completeness index calculation module analyzes at least one of a total number of first notice of loss fields filled, an accuracy of detected values, an importance of each field in the context of straight-through processing prediction, and a presence of required or conditional fields;
• wherein calculating the numerical completeness index comprises applying a weighted scoring system that assigns greater importance to critical first notice of loss fields;
• based on the numerical completeness index, determining whether interactive questions are needed to fill first notice of loss fields and obtain an acceptable completeness index score;
• wherein, when the numerical completeness index is below a threshold, the method further comprises automatically asking questions based on a category of the vehicle loss to fill one or more first notice of loss fields;
• receiving responses to the questions;
• using the responses to update the one or more first notice of loss fields;
• in response to text in a response not being understood, using machine language to interpret the text and repeat the interpreted text back;
• and
• based on the interpreted text and the updated one or more first notice of loss fields, recalculating the numerical completeness index.