Multi-round dialogue processing method and apparatus, electronic device and storage medium

An electronic device, comprising:

• at least one processor;
• and
• a memory connected with the at least one processor communicatively;
• wherein the memory stores instructions executable by the at least one processor to enable the at least one processor to perform a multi-round dialogue processing method comprising:
• acquiring a first query input by a user in a current round dialogue, and identifying an intention of the first query;
• determining a scenario corresponding to the identified intention from scenarios corresponding to different intentions, determining a node matched with the first query in a pre-constructed node tree corresponding to the scenario, the node matched with the first query being a node with a node trigger condition matched with the first query, wherein the pre-constructed node tree includes multiple nodes organized in a tree structure, each node representing a business entity or a business attribute in a service flow in the scenario, with jump relationships between the nodes defining permissible transitions between the business entity and its associated business attributes in a multi-round dialogue, and each node processes a dialogue logic corresponding to the business entity or business attribute;
• determining a recommended script according to the matched node, comprising:
• determining a to-be-identified node from the matched node,
• determining whether the to-be-identified node meets a recommendation condition, wherein the recommendation condition is satisfied when the to-be-identified node comprises at least two subnodes that meet a requirement, wherein the requirement comprises at least one of:
• an intention corresponding to a subnode matching the intention of the first query, or an entity corresponding to a subnode matching an entity of the first query;
• in response to the to-be-identified node meeting the recommendation condition, determining whether a recommendation list corresponding to the to-be-identified node is empty,
• in response to that the recommendation list corresponding to the to-be-identified node is empty, acquiring a script content corresponding to each of the at least two subnodes of the to-be-identified node,
• forming the recommendation list with all script contents acquired, and
• generating the recommended script according to the recommendation list;
• and
• in response to that the recommendation list corresponding to the to-be-identified node is not empty, generating the recommended script according to the recommendation list, wherein each node corresponds to a script content which is generated based on the node triggering condition of the node;
• acquiring a reply script corresponding to the first query and a guide script corresponding to the first query, wherein the guide script is preset;
• and
• generating a reply corresponding to the first query according to the reply script, the guide script and the recommended script.

A non-transitory computer readable storage medium storing computer instructions for causing a computer to perform a multi-round dialogue processing method comprising:

• acquiring a first query input by a user in a current round dialogue, and identifying an intention of the first query;
• determining a scenario corresponding to the identified intention from scenarios corresponding to different intentions, determining a node matched with the first query in a pre-constructed node tree corresponding to the scenario, the node matched with the first query being a node with a node trigger condition matched with the first query, wherein the pre-constructed node tree includes multiple nodes organized in a tree structure, each node representing a business entity or a business attribute in a service flow in the scenario, with jump relationships between the nodes defining permissible transitions between the business entity and its associated business attributes in a multi-round dialogue, and each node processes a dialogue logic corresponding to the business entity or business attribute;
• determining a recommended script according to the matched node, comprising:
• determining a to-be-identified node from the matched node,
• determining whether the to-be-identified node meets a recommendation condition, wherein the recommendation condition is satisfied when the to-be-identified node comprises at least two subnodes that meet a requirement, wherein the requirement comprises at least one of:
• an intention corresponding to a subnode matching the intention of the first query, or an entity corresponding to a subnode matching an entity of the first query;
• in response to the to-be-identified node meeting the recommendation condition, determining whether a recommendation list corresponding to the to-be-identified node is empty,
• in response to that the recommendation list corresponding to the to-be-identified node is empty, acquiring a script content corresponding to each of the at least two subnodes of the to-be-identified node,
• forming the recommendation list with all script contents acquired, and
• generating the recommended script according to the recommendation list;
• and
• in response to that the recommendation list corresponding to the to-be-identified node is not empty, generating the recommended script according to the recommendation list, wherein each node corresponds to a script content which is generated based on the node triggering condition of the node;
• acquiring a reply script corresponding to the first query and a guide script corresponding to the first query, wherein the guide script is preset;
• and
• generating a reply corresponding to the first query according to the reply script, the guide script and the recommended script.