Automated problem triage using artificial intelligence systems

A method comprising:

• obtaining a proposed defect description;
• conducting a search to identify one or more database defect reports describing similar defects recorded in a database;
• analyzing the proposed defect description to determine whether the proposed defect description includes an amount of information sufficient to describe a corresponding problem based on historical defect data;
• performing a check to determine if the proposed defect description includes a sufficient amount of information based on the historical defect data, wherein the conducting of the search is performed based on a result of the check;
• generating a synthetic updated defect description based on a latest updated defect description or the proposed defect description in response to the latest updated defect description or the proposed defect description not including a sufficient amount of information;
• performing an evaluation to identify one or more high-level content differences between the synthetic updated defect description and one of the latest updated defect description and the proposed defect description;
• generating prompts describing suggestions of additional information to provide in a final defect report based on the one or more high-level content differences;
• and
• prompting a user to perform an updating of the proposed defect description or the latest updated defect description.

A system comprising:

• a memory;
• and
• at least one processor, coupled to said memory, and operative to perform operations comprising:
• obtaining a proposed defect description;
• analyzing the proposed defect description to determine whether the proposed defect description includes an amount of information sufficient to describe a corresponding problem based on historical defect data, wherein the amount of information is sufficient to describe the corresponding problem when all relevant system components are included;
• responsive to a result of the analyzing, conducting a search to identify one or more database defect reports describing similar defects recorded in a database;
• performing a check to determine if a similar defect report having a similarity above a given similarity threshold is found;
• and
• creating a final defect report based on a latest updated defect report in response to the latest updated defect report being unique.

A computer program product, comprising:

• one or more tangible computer-readable storage media and program instructions stored on at least one of the one or more tangible computer-readable storage media, the program instructions executable by a processor, the program instructions comprising:
• obtaining a proposed defect description;
• conducting a search to identify one or more database defect reports describing similar defects recorded in a database;
• analyzing the proposed defect description to determine whether the proposed defect description includes an amount of information sufficient to describe a corresponding problem based on historical defect data;
• performing a check to determine if the proposed defect description includes a sufficient amount of information based on the historical defect data, wherein the conducting of the search is performed based on a result of the check;
• generating a synthetic updated defect description based on a latest updated defect description or the proposed defect description in response to the latest updated defect description or the proposed defect description not including a sufficient amount of information;
• performing an evaluation to identify one or more high-level content differences between the synthetic updated defect description and one of the latest updated defect description and the proposed defect description;
• generating prompts describing suggestions of additional information to provide in a final defect report based on the one or more high-level content differences;
• and
• prompting a user to perform an updating of the proposed defect description or the latest updated defect description.

A system comprising:

• a memory;
• and
• at least one processor, coupled to said memory, and operative to perform operations comprising:
• obtaining a proposed defect description;
• conducting a search to identify one or more database defect reports describing similar defects recorded in a database;
• analyzing the proposed defect description to determine whether the proposed defect description includes an amount of information sufficient to describe a corresponding problem based on historical defect data;
• performing a check to determine if the proposed defect description includes a sufficient amount of information based on the historical defect data, wherein the conducting of the search is performed based on a result of the check;
• generating a synthetic updated defect description based on a latest updated defect description or the proposed defect description in response to the latest updated defect description or the proposed defect description not including a sufficient amount of information;
• performing an evaluation to identify one or more high-level content differences between the synthetic updated defect description and one of the latest updated defect description and the proposed defect description;
• generating prompts describing suggestions of additional information to provide in a final defect report based on the one or more high-level content differences;
• and
• prompting a user to perform an updating of the proposed defect description or the latest updated defect description.