Over-the-top delivery of remotely processed emergency calls audio to dispatcher terminals

A system for delivering over-the-top voice of incoming emergency calls to dispatchers' terminals at emergency dispatch centers, comprising:

• a network gateway deployed in an emergency dispatch center and adapted for:
• transmitting, via a network, Internet Protocol (IP) packets encapsulating audio data extracted from at least one of a plurality of incoming emergency calls received at the emergency dispatch center, the audio data of the at least one emergency call is associated with an extension identifier (ID) of a respective one of a plurality of dispatcher terminals assigned to take and handle the at least one emergency call at the emergency dispatch center;
• and
• a remote server adapted for:
• receiving, via the network, the IP packets encapsulating the audio data of the at least one emergency call,
• extracting the audio data,
• processing the audio data, and
• transmitting the processed audio data relating to the at least one emergency call to a respective one of the plurality of dispatcher terminals according to the extension ID;
• wherein the plurality of incoming emergency calls are received via at least one call handling system deployed at the emergency dispatch center, the at least one call handling system is adapted to route each of the plurality of incoming emergency call to a respective one of the plurality of dispatcher terminals, an extension mapping reflects the association of each of the plurality of incoming emergency calls with a respective one of the plurality of dispatcher terminals assigned to take and handle the respective incoming emergency call.