Conversational message spam detection

A non-transitory computer-readable medium storing instructions which, when executed by a processing system including at least one processor, cause the processing system to perform operations, the operations comprising:

• identifying within a plurality of reported messages, a plurality of message contents, wherein each reported message of the plurality of reported messages is reported as an unwanted message;
• determining, for each respective message content of the plurality of message contents, a respective count of a plurality of counts, the respective count comprising a number of occurrences of the respective message content within the plurality of reported messages;
• identifying a set of message contents within the plurality of message contents for which each of associated counts of the plurality of counts exceeds a first threshold;
• identifying at least one source account identifier that is a source of a first set of messages within the plurality of reported messages containing one or more message contents of the set of message contents, and where a number of reporting entities associated with the first set of messages exceeds at least a second threshold;
• and
• performing at least one remedial action in a communication network in response to the identifying of the at least one source account identifier.

An apparatus comprising:

• a processing system including at least one processor;
• and
• a computer-readable medium storing instructions which, when executed by the processing system, cause the processing system to perform operations, the operations comprising:
• identifying within a plurality of reported messages, a plurality of message contents, wherein each reported message of the plurality of reported messages is reported as an unwanted message;
• determining, for each respective message content of the plurality of message contents, a respective count of a plurality of counts, the respective count comprising a number of occurrences of the respective message content within the plurality of reported messages;
• identifying a set of message contents within the plurality of message contents for which each of associated counts of the plurality of counts exceeds a first threshold;
• identifying at least one source account identifier that is a source of a first set of messages within the plurality of reported messages containing one or more message contents of the set of message contents, and where a number of reporting entities associated with the first set of messages exceeds at least a second threshold;
• and
• performing at least one remedial action in a communication network in response to the identifying of the at least one source account identifier.