Incident detection and management

A method for operating an incident detection system, the method comprising:

• identifying a first issue report and a second issue report received at the incident detection system within a predetermined threshold time period;
• evaluating a first property descriptor extracted from the first issue report and a second property descriptor extracted from the second issue report, with respect to a correlation criteria;
• in response to the correlation criteria satisfying a correlation threshold, generating an issue report property summary including a distribution of issue reports received within the predetermined time period having at least one of the first property descriptor and the second property descriptor;
• causing to be displayed, within a graphical user interface of a first user device communicably coupled to the incident detection system, a graphical summary generated using the issue report property summary;
• in response to a user input received via the graphical user interface of the first user device, causing an alert to be communicated to a second user device communicably coupled to the incident detection system;
• subsequent to receiving the user input, causing to be displayed, within the graphical user interface of the first user device, a list of active bugs and a selectable affordance to create a new bug entry using at least the first property descriptor and the second property descriptor;
• and
• subsequent to receiving a user selection of the selectable affordance to create the new bug entry, causing creation of a record of the new bug entry at a bug tracking tool.

An incident detection system comprising:

• a memory;
• and
• a processor coupled to the memory and configured to execute a set of executable instructions stored in the memory, which when executed perform operations configured to:
• receive a set of issue reports, each issue report of the set of issue reports having a respective timestamp;
• evaluating respective timestamps of two or more issue reports of the set of issue reports to determine that the two or more issue reports were received within a predetermined interval;
• extract respective issue descriptor data items from each of the two or more issue reports;
• compare two or more respective issue descriptor data items to determine that the two or more respective issue descriptor data items are within a threshold similarity;
• increment a similar issue report rate based on the determination that the two or more respective issue descriptor data items were within the threshold similarity;
• in response to the similar issue report rate satisfying a threshold rate, detect a potential incident occurrence;
• cause to be displayed, within a graphical user interface of a user device communicably coupled to the incident detection system, a potential incident notification;
• and
• in response to receiving, via a selectable affordance of the graphical user interface of the user device, a user input requesting a new bug entry be created with respect to the potential incident occurrence, causing the new bug entry to be created at a bug tracking tool communicably coupled to the incident detection system.