Routing a telephone call to an alias voicemail system
AssigneeOrange
InventorFrançois Caseau
Life of this patent
Estimating the term…
Abstract
A method for establishing a telephone communication between a first terminal and a second terminal. The first and second terminals each have a main caller identifier, and the second terminal additionally has a secondary caller identifier. This method is implemented when the user of the first terminal seeks to communicate with the user of the second terminal by using the secondary caller identifier of the second terminal. The method allows redirecting the telephone call of the first terminal to a voicemail system associated with the secondary caller identifier when the user of the second terminal does not answer this telephone call. The voicemail system is associated with a voicemail system caller identifier selected from a database connected to a communication management platform.
Claims14
A method of establishing a telephone communication from a first communication terminal to a second communication terminal, the first and second communication terminals each having a main caller identifier, the second communication terminal further having a secondary caller identifier, the method comprising:
- receiving from the first terminal, at a communication management platform, a first request for telephone communication, comprising the secondary caller identifier of the second terminal;
- sending to the second terminal, by the communication management platform, a second request for telephone communication, the second request comprising the main caller identifier of the second terminal;
- the method further comprising:
- in the event of the communication management platform not receiving, from the second terminal, a favorable response to the second request:
- sending to a voicemail system platform, via a data channel, a voicemail system caller identifier associated with the secondary caller identifier;
- and
- sending to the voicemail system platform a request for telephone communication aiming to establish a communication between the first terminal and a voicemail system with which the voicemail system caller identifier is associated,
- the request for telephone communication comprising a first sub-request corresponding to a voice call and a second sub-request corresponding to an application programming interface call, the first and second sub-requests being correlated at the voicemail system platform or at the voicemail system.
A communication management platform for establishing a communication from a first communication terminal to a second communication terminal, the first and second communication terminals having each a main caller identifier, the second communication terminal further being associated with a secondary caller identifier, the communication management platform comprising:
- a communication module arranged to receive, from the first terminal, a first request for telephone communication comprising the secondary caller identifier of the second terminal;
- the communication module further being arranged to send a second request for telephone communication to the second terminal, the second request comprising the main caller identifier of the second terminal;
- the communication management platform further comprising a processor arranged for:
- in the event of a favorable response to the second request not being received from the second terminal:
- sending to a voicemail system platform, via a data channel, a voicemail system caller identifier associated with the secondary caller identifier;
- and
- sending to the voicemail system platform a request for telephone communication aiming to establish a communication between the first terminal and a voicemail system with which the voicemail system caller identifier is associated,
- the request for telephone communication comprising a first sub-request corresponding to a voice call and a second sub-request corresponding to an application programming interface call, the first and second sub-requests being correlated at the voicemail system platform or at the voicemail system.
Dependencies are inferred from the claim text.