Emergency management system and method

A personal computing device configured to initiate an emergency request, the personal computing device comprising:

• a processor operable to gather and to process vital data of a user;
• an electronic storage connected to the processor and being operable to store at least one of vital data and personal data of the user;
• and
• at least one communication interface connected to the processor, the at least one communication interface being operable to (i) receive medication history data from a drug delivery device and (ii) transmit an emergency request to an emergency service provider, the medication history data being indicative of an amount and type of medicaments administered to the user in the past by the drug delivery device, wherein the processor being operable to:
• receive the gathered vital data and medication history data of the user from the personal computing device and personal data of the user from the electronic storage,
• process, based on an emergency level derivation algorithm, the gathered vital data, the medication history data, and the personal data to derive an emergency level indicator,
• generate the emergency request based on the emergency indicator and to include at least a part of the medication history data in the emergency request, and
• transmit the emergency request to the emergency service provider in response to an increase of the emergency level indicator above a predefined upper emergency threshold;
• wherein the personal computer device further comprises:
• a user dialog system comprising a speech interface configured to process a speech-based input or speech-based feedback of the user,
• wherein the processor is configured to initiate the user dialog system when the emergency level indicator exceeds a predefined lower emergency threshold,
• wherein when the user shows an appropriate or expected reaction during an interaction with the user dialog system, the processor is operable to decrease the emergency level indicator, and wherein when the user shows an inappropriate or unexpected reaction during the interaction with the user dialog system, the processor is operable to increase the emergency level indicator,
• wherein the user dialog system is operable to provide numerous escalation stages and wherein when in an initial or first escalation stage and when in a first communication loop with the user, the user dialog system is operable to enter into a second escalation stage when the reaction of the user in the first escalation stage is inappropriate or unexpected, and
• wherein the processor is configured to execute a self-learning algorithm to modify the emergency level derivation algorithm based on feedback of the user.

A computer-implemented method of initiating an emergency request, the computer-implemented method comprising:

• gathering, by a wearable electronic device, vital data of a user;
• providing, by one of a drug delivery device and an add-on device attached to the drug delivery device, medication history data of the user, the medication history data being indicative of an amount and type of medicaments administered to the user in the past by the drug delivery device;
• obtaining personal data of the user from an electronic storage;
• receiving the gathered vital data of the user from the wearable electronic device;
• receiving the medication history data of the user from the drug delivery device;
• receiving the personal data of the user from the electronic storage;
• processing, based on an emergency level derivation algorithm, the gathered vital data, the medication history data, and the personal data;
• deriving an emergency level indicator based on the personal data, the gathered vital data and the medication history data;
• generating an emergency request based on the emergency level indicator and including at least a part of the medication history data in the emergency request;
• transmitting the emergency requests to an emergency service provider in response to an increase of the emergency level indicator above a predefined upper emergency threshold;
• initiating, by a user dialog system, a dialog with the user when the emergency level indicator exceeds a predefined lower emergency threshold,
• wherein when the user shows an appropriate or expected reaction during an interaction with the user dialog system, decreasing the emergency level indicator, and wherein when the user shows an inappropriate or unexpected reaction during the interaction with the user dialog system, increasing the emergency level indicator;
• providing numerous escalation stages of the user dialog system and when in a first communication loop with the user and when in an initial or first escalation stage, entering from the initial or first escalation stage into a second escalation stage when the reaction of the user in the first escalation stage is inappropriate or unexpected, and
• executing a self-learning algorithm using at least one processor to modify the emergency level derivation algorithm based on a feedback of the user.

A non-transitory computer readable storage medium storing one or more programs, the one or more programs comprising instructions, which when executed by a personal computing device, cause the personal computing device to perform operations comprising:

• gathering vital data of a user;
• providing medication history data of the user, wherein the medication history data is indicative of an amount and type of medicaments administered to the user in the past by a medicament delivery device;
• providing personal data of the user from an electronic storage;
• receiving the gathered vital data of the user from a wearable electronic device,
• receiving the medication history data of the user from the medicament delivery device, and
• receiving the personal data of the user from the electronic storage,
• processing, based on an emergency level derivation algorithm, the gathered vital data, the medication history data, and the personal data, and
• deriving an emergency level indicator based on the personal data, the gathered vital data, and the medication history data;
• generating an emergency request based on the emergency level indicator and including at least a part of the medication history data in the emergency request;
• transmitting the emergency request to an emergency service provider in response to an increase of the emergency level indicator above a predefined upper emergency threshold;
• and
• initiating a dialog with the user via a user dialog system when the emergency level indicator exceeds a predefined lower emergency threshold,
• wherein when the user shows an appropriate or expected reaction during an interaction with the user dialog system, decreasing the emergency level indicator, and wherein when the user shows an inappropriate or unexpected reaction during the interaction with the user dialog system, increasing the emergency level indicator,
• providing numerous escalation stages of the user dialog system and when in a first communication loop with the user and when in an initial or first escalation stage, entering from the initial or first escalation stage into a second escalation stage when the reaction of the user in the first escalation stage is inappropriate or unexpected, and
• executing a self-learning algorithm using at least one processor to modify the emergency level derivation algorithm based on feedback of the user.