Method and system for authentication of telephone caller

A computing apparatus for authenticating an identity of a telephone caller, the computing apparatus comprising:

• a processor;
• a memory;
• and
• a communication interface coupled to each of the processor and the memory,
• wherein the processor is configured to:
• receive, via the communication interface from the telephone caller, an incoming telephone call;
• extract a telephone number that is associated with the incoming telephone call;
• receive, from a carrier associated with the incoming telephone call, verification information that indicates whether the incoming telephone call has been verified by the carrier with respect to a predetermined standard;
• retrieve, from the memory, profile information that is associated with the extracted telephone number;
• and
• determine, based on the verification information and the profile information, whether to authenticate an identity of the telephone caller,
• wherein the processor is further configured to:
• prompt the telephone caller to provide individually identifiable information,
• wherein the determination of whether to authenticate the identity of the telephone caller is based on the verification information, the profile information, and the individually identifiable information, and
• wherein the individually identifiable information includes at least one from among a social security number associated with the telephone caller and a card number associated with a card that has been assigned to the telephone caller.

A non-transitory computer readable storage medium storing instructions for authenticating an identity of a telephone caller, the storage medium comprising executable code which, when executed by a processor, causes the processor to:

• receive, from the telephone caller, an incoming telephone call;
• extract a telephone number that is associated with the incoming telephone call;
• receive, from a carrier associated with the incoming telephone call, verification information that indicates whether the incoming telephone call has been verified by the carrier with respect to a predetermined standard;
• retrieve, from a memory, profile information that is associated with the extracted telephone number;
• and
• determine, based on the verification information and the profile information, whether to authenticate an identity of the telephone caller,
• wherein when executed, the executable code further causes the processor to prompt the telephone caller to provide individually identifiable information,
• wherein the determination of whether to authenticate the identity of the telephone caller is based on the verification information, the profile information, and the individually identifiable information, and
• wherein the individually identifiable information includes at least one from among a social security number associated with the telephone caller and a card number associated with a card that has been assigned to the telephone caller.