Root cause detection of struggle events with digital experiences and responses thereto

A method comprising:

• concurrently monitoring, by one or more processors, (i) interactions between a user device and a digital experience of a user accessing an application executing on the user device, and (ii) a state of the application during the digital experience;
• and
• while monitoring the interactions between the user device and the digital experience and the state of the application during the digital experience:
• determining, by the one or more processors, one or more struggle events for the digital experience based on the concurrent monitoring, wherein determining the one or more struggle events includes, for each of the one or more struggle events:
• determining, by the one or more processors, one or more user inputs into the application satisfy one or more criteria;
• responsive to determining the one or more user inputs satisfy the one or more criteria, identifying, by the one or more processors, one or more system responses indicating a response of the application to the one or more user inputs or a current state of the application when the user provided the one or more user inputs;
• and
• determining, by the one or more processors, a root cause of the struggle event based on (i) the satisfied one or more criteria, and (ii) the response of the application to the one or more user inputs or the current state of the application when the user provided the one or more user inputs;
• and
• for each of the one or more struggle events, adjust, by the one or more processors, the application according to the root cause determined for the struggle event by
• executing a large language machine learning model using (i) the root cause of the struggle event, (ii) the satisfied one or more criteria, and (iii) the response of the application to the one or more user inputs or the current state of the application when the user provided the one or more user inputs as input to cause the large language machine learning model to output code for remediating the struggle event;
• and
• pushing the output code for remediating the struggle event to the user device via the application.

Non-transitory computer-readable media comprising instructions that, when executed by one or more processors, cause the one or more processors to:

• concurrently monitor (1) interactions between a user device and a digital experience of a user accessing an application executing on the user device, and (ii) a state of the application during the digital experience;
• and
• while monitoring the interactions between the user device and the digital experience and the state of the application during the digital experience:
• determine one or more struggle events for the digital experience based on the concurrent monitoring, wherein determining the one or more struggle events includes, for each of the one or more struggle events:
• determining one or more user inputs into the application satisfy one or more criteria;
• responsive to determining the one or more user inputs satisfy the one or more criteria, identifying one or more system responses indicating a response of the application to the one or more user inputs or a current state of the application when the user provided the one or more user inputs;
• and
• determining a root cause of the struggle event based on (i) the satisfied one or more criteria, and (ii) the response of the application to the one or more user inputs or the current state of the application when the user provided the one or more user inputs;
• and
• for each of the one or more struggle events, adjust the application according to the root cause determined for the struggle event by
• executing a large language machine learning model using (i) the root cause of the struggle event, (ii) the satisfied one or more criteria, and (iii) the response of the application to the one or more user inputs or the current state of the application when the user provided the one or more user inputs as input to cause the large language machine learning model to output code for remediating the struggle event;
• and
• pushing the output code for remediating the struggle event to the user device via the application.