Secure networking engine for a technical support management system

One or more computer-storage media having computer-executable instructions embodied thereon that, when executed by a computing system having a processor and memory, cause the processor to perform operations, the operations comprising:

• receiving, at a debugger host machine of a virtual diagnostic system, a first technical support instruction associated with a technician terminal of a cloud provider computing environment, wherein the virtual diagnostic system comprises a debugger host machine and a debugger proxy machine;
• processing the first technical support instruction via a virtual lab virtual machine subnet associated with the virtual diagnostic system;
• communicating a second technical support instruction based on the first technical instruction to the debugger proxy machine;
• and
• communicating, from the debugger proxy machine, the second technical support instruction to a customer computing environment a secure networking connection associated with a private virtual private network (VPN) between the customer computing environment and the cloud,
• wherein the VPN gateway is associated with a plurality of Internet Protocol (IP) address zones comprising a zone-1 private IP address space for the customer computing environment, a zone-2 private IP address space for the virtual diagnostic system, and a zone-3 private IP address space for the cloud provider computing environment.

A computer-implemented method, the method comprising:

• accessing a request to instantiate a secure networking engine for providing technical support services of a cloud provider computing environment for a diagnostic target of a customer computing environment, wherein the request comprises location parameters of the diagnostic target;
• based on the location parameters, determining a secure networking engine site for instantiating the secure networking engine;
• instantiating the secure networking engine at the secure networking engine site, the secure networking engine comprising a virtual diagnostic system and a private virtual private network (VPN) service;
• and
• based on the private VPN, causing establishment of the secure networking connection, wherein the secure networking connection via the private VPN provides a VPN gateway between the cloud provider computing environment, the virtual diagnostic system, and the customer computing environment,
• wherein the VPN gateway is associated with a plurality of Internet Protocol (IP) address zones comprising a zone-1 private IP address space for the customer computing environment, a zone-2 private IP address space for the virtual diagnostic system, and a zone-3 private IP address space for the cloud provider computing environment.