Transaction data conversion to dynamic transaction transcript
AssigneeSymmetriCall Inc.
InventorsKenneth Chad Venables, Scott David Hazard
Life of this patent
Estimating the term…
Abstract
A request for an interactive communication is received from a first user device of a first user, where the first user device is among one or more user devices and the first user is among one or more users. In response to the request, communication information associated with the interactive communication is obtained. A digital transcript is generated based on the communication information, where the digital transcript comprises the communication information. A web resource identifier that identifies the digital transcript is generated. The web resource identifier is sent to the user device(s).
Claims20
A computer-implemented method of communication, comprising:
- receiving, from a first user device of a first user, a request for an interactive communication, wherein the first user device is among one or more user devices and the first user is among one or more users;
- in response to the request, obtaining communication information associated with the interactive communication, and initiating the interactive communication;
- generating a digital transcript of the interactive communication based on the communication information, wherein the digital transcript comprises the communication information;
- generating a web resource identifier that references the digital transcript;
- and
- sending the web resource identifier to the one or more user devices, wherein the digital transcript is accessible by the one or more users using the web resource identifier, and a visual representation of the web resource identifier is rendered on at least one of the one or more user devices.
One or more non-transitory computer readable storage media having instructions stored thereupon which, when executed by a server system having at least a processor and a memory therein, cause the server system to perform operations, the operations comprising:
- receiving, from a first user device of a first user, a request for an interactive communication, wherein the first user device is among one or more user devices and the first user is among one or more users;
- in response to the request, obtaining communication information associated with the interactive communication, and initiating the interactive communication;
- generating a digital transcript of the interactive communication based on the communication information, wherein the digital transcript comprises the communication information;
- generating a web resource identifier that references the digital transcript;
- and
- sending the web resource identifier to the one or more user devices, wherein the digital transcript is accessible by the one or more users using the web resource identifier, and a visual representation of the web resource identifier is rendered on at least one of the one or more user devices.
A server system, comprising:
- a memory;
- and
- a processor coupled with the memory configured to perform operations comprising:
- receiving, from a first user device of a first user, a request for an interactive communication, wherein the first user device is among one or more user devices and the first user is among one or more users;
- in response to the request, obtaining communication information associated with the interactive communication, and initiating the interactive communication;
- generating a digital transcript of the interactive communication based on the communication information, wherein the digital transcript comprises the communication information;
- generating a web resource identifier that references the digital transcript;
- and
- sending the web resource identifier to the one or more user devices, wherein the digital transcript is accessible by the one or more users using the web resource identifier, and a visual representation of the web resource identifier is rendered on at least one of the one or more user devices.
Dependencies are inferred from the claim text.