Systems for identifying the answering party of an automated voice call
AssigneeCapital One Services, LLC
InventorsAbdelkader Benkreira, Joshua Edwards, Michael Mossoba
Life of this patent
Estimating the term…
Abstract
Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.
Claims19
A non-transitory, computer-readable medium having instructions stored thereon that, when executed by one or more processors, causes a system to:
- receive audio data associated with a call to a user device associated with a user;
- detect an utterance from the audio data;
- perform a comparison of the utterance to stored data;
- determine, based on the comparison, whether the utterance corresponds to a voicemail greeting;
- responsive to the utterance not corresponding to the voicemail greeting:
- responsive to identifying the user:
- output a person-focused recording comprising confidential information associated with the user;
- responsive to not identifying the user:
- output a person-focused recording omitting confidential information associated with the user;
- responsive to the utterance corresponding to the voicemail greeting:
- identify that the voicemail greeting is a customized voicemail greeting associated with the user;
- identify, based on the comparison and a voicemail greeting database, a message duration of the customized voicemail greeting from the stored data;
- and
- responsive to identifying the message duration, output a first recording after the message duration has expired, wherein the first recording is voicemail-focused and omits confidential information associated with the user.
A system comprising:
- one or more processors;
- and
- memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to:
- receive audio data associated with a call to a user device associated with a user;
- determine whether the audio data corresponds to a voicemail greeting;
- responsive to the audio data not corresponding to the voicemail greeting, output a person-focused recording comprising confidential information associated with the user;
- responsive to the audio data corresponding to the voicemail greeting:
- identify that the voicemail greeting is a customized voicemail greeting associated with the user;
- identify a message duration of the customized voicemail greeting;
- and
- after the message duration has expired, output a first recording, wherein the first recording is voicemail-focused and omits confidential information associated with the user.
A method comprising:
- receiving audio data associated with a call to a user device associated with a user;
- determining whether the audio data corresponds to a voicemail greeting;
- responsive to the audio data corresponding to the voicemail greeting:
- identifying that the voicemail greeting is a customized voicemail greeting associated with the user;
- identifying a message duration of the customized voicemail greeting;
- and
- after the message duration ends, outputting a first recording, wherein the first recording is voicemail-focused and omits confidential information associated with the user.
Dependencies are inferred from the claim text.