US 12,225,158 B2 · System(s) and method(s) for implementing a personalized chatbot

Abstract

Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

Claims20

Dependent claims

A method implemented by one or more processors, the method comprising:

receiving a telephone call, the telephone call being received via a client device of a user, and the telephone call being initiated by an additional user that is in addition to the user;
in response to receiving the telephone call:
identifying an entity that is associated with the additional user that initiated the telephone call;
and
determining, based on an entity that is associated with the additional user, whether to (1) fully automate the telephone call on behalf of the user, or (2) partially automate the telephone call on behalf of the user;
in response to determining to (1) fully automate the telephone call on behalf of the user, causing the telephone call to be fully automated on behalf of the user;
and
in response to determining to (2) partially automate the telephone call on behalf of the user, causing the telephone call to be partially automated on behalf of the user.

5 more elements

A method implemented by one or more processors, the method comprising:

receiving a telephone call, the telephone call being received via a client device of a user, and the telephone call being initiated by an additional user that is in addition to the user;
and
in response to receiving the telephone call, causing the telephone call to be partially automated on behalf of the user, wherein causing the telephone call to be partially automated on behalf of the user comprises:
causing a chatbot, that is implemented locally at the client device of the user, to engage in a conversation with the additional user;
and
during the conversation with the additional user:
receiving a given instance of audio data that requests the chatbot to perform a task;
determining, based on processing the given instance of audio data, a given suggestion chip that is associated with the task and that is to be provided for presentation to the user;
causing the given suggestion chip to be provided for presentation to the user;
in response to receiving a user selection, from the user, of the given suggestion chip and in response to determining that the additional user is associated with a first type of entity:
generating, based on the user selection of the given suggestion and based on the additional user being associated with the first type of entity, a first instance of synthesized speech audio data that captures first synthesized speech of the chatbot;
and
causing the first instance of synthesized speech audio data to be audibly rendered for presentation to the additional user via an additional client device of the additional user;
and
in response to receiving the user selection, from the user, of the given suggestion chip and in response to determining that the additional user is associated with a second type of entity that differs from the first entity type:
generating, based on the user selection of the given suggestion and based on the additional user being associated with the second type of entity, a second instance of synthesized speech audio data that captures second synthesized speech of the chatbot and that differs from the first synthesized speech of the chatbot;
and
causing the second instance of synthesized speech audio data to be audibly rendered for presentation to the additional user via the additional client device of the additional user.

15 more elements

Dependencies are inferred from the claim text.

System(s) and method(s) for implementing a personalized chatbot

Life of this patent

System(s) and method(s) for implementing a personalized chatbot

Life of this patent

Abstract

Claims20