US 12,225,123 B2 · Electronic mail authentication and tracking in database system using message identifier within body of electronic mail

Abstract

Disclosed are systems, apparatus for tracking inbound email messages in association with database records. An outbound email message is automatically generated or updated to include a message identifier within one or more headers and within a body of the outbound email message. Subsequently, a first electronic mail message received via a network from a first client device is processed, where the first electronic message has one or more headers and a body. A first message identifier (ID) is obtained from the body and the first message ID is parsed such that an encrypted portion and one or more unencrypted portions are obtained. A secret key associated with the first electronic mail message is obtained and the first electronic mail message is authenticated using the secret key, the encrypted portion of the first message ID, and at least one unencrypted portion. The first electronic mail message is processed according to a result of authenticating the first electronic mail message.

Claims20

Dependent claims

A system comprising:

a database system implemented using a server system, comprising:
at least one hardware processor;
when executed by the at least one hardware processor, the database system configurable to cause:
processing a first electronic mail message received via a network from a first client device, the first electronic message having a set of headers and a body;
obtaining a first message identifier (ID) from the body;
parsing the first message ID such that an encrypted portion and one or more unencrypted portions are obtained, a first unencrypted portion of the unencrypted portions including an entity identifier associated with a first database record of a database;
obtaining a secret key associated with the first electronic mail message;
authenticating the first electronic mail message using the secret key, the encrypted portion of the first message ID, and at least one unencrypted portion of the unencrypted portions of the first message ID;
and
processing the first electronic mail message according to a result of authenticating the first electronic mail message.

7 more elements

A non-transitory machine-readable storage medium having computer program instructions stored therein, the computer program instructions configured such that, when executed by one or more processors, the computer program instructions cause the one or more processors to:

process a first electronic mail message received via a network from a first client device, the first electronic message having a set of headers and a body;
obtain a first message identifier (ID) from the body;
parsing the first message ID such that an encrypted portion and one or more unencrypted portions are obtained, a first unencrypted portion of the unencrypted portions including an entity identifier associated with a first database record of a database;
obtain a secret key associated with the first electronic mail message;
authenticate the first electronic mail message using the secret key, the encrypted portion of the first message ID, and at least one unencrypted portion of the unencrypted portions of the first message ID;
and
process the first electronic mail message according to a result of authenticating the first electronic mail message.

4 more elements

Dependencies are inferred from the claim text.

Electronic mail authentication and tracking in database system using message identifier within body of electronic mail

Life of this patent

Electronic mail authentication and tracking in database system using message identifier within body of electronic mail

Life of this patent

Abstract

Claims20