Uninterrupted virtual reality experience during customer and virtual agent interaction

A real-time process for establishing and reestablishing virtual reality (VR) sessions between an automated agent and a customer with customer VR equipment without losing session context after a connection loss comprising the steps of:

• providing, by a VR server, a virtual agent implemented using virtual-agent artificial intelligence (AI);
• creating, by the VR server in response to a customer request received from the customer VR equipment, a first VR session between the customer and the virtual agent using session machine learning (ML);
• capturing, by a monitoring/rectification system using monitoring/rectification AI, an encrypted VR interaction between the customer VR equipment and the virtual agent during the first VR session;
• storing, by the monitoring/rectification system in a data store, the encrypted VR interaction with a conversation tracker that maintains a ledger of the first VR session;
• monitoring and processing, by the monitoring/rectification system, the encrypted interaction to identify a context for the first VR session;
• storing, by the monitoring/rectification system in the data store, the context with the conversation tracker;
• monitoring, by the monitoring/rectification system using said monitoring and rectification AI, the first VR session to detect any connection interruption;
• if said connection interruption is detected:
• generating, by the monitoring/rectification system, a retry notification;
• transmitting, by the monitoring/rectification system, the retry notification to the customer VR equipment and to the VR server;
• receiving, by the VR server from the customer in response to the retry notification, a reconnection request;
• retrieving, by the VR server from the monitoring/rectification system, the context for the first VR session;
• and
• creating, by the VR server, a second VR session using the context from the monitoring/rectification system, so that the virtual agent and the customer may continue with the second VR session in an uninterrupted manner without loss of said context from the first VR session.

A real-time process for establishing and reestablishing virtual reality (VR) sessions between an automated agent and a customer with customer VR equipment without losing session context after a connection loss comprising the steps of:

• providing, by a VR server in a neural net, a virtual agent implemented using virtual-agent artificial intelligence (AI);
• creating, by a VR conversation initiator in the VR server in response to a customer request received from the customer VR equipment, a first VR session between the customer and the virtual agent using session machine learning (ML);
• capturing, by a monitoring/rectification layer in the VR server, an encrypted VR interaction between the customer VR equipment and the virtual agent during the first VR session using monitoring/rectification AI;
• storing, by the monitoring/rectification layer in a data store, the encrypted VR interaction with a conversation tracker blockchain that maintains a ledger of the first VR session;
• monitoring and processing, by the monitoring/rectification layer, the encrypted interaction to identify a context for the first VR session;
• storing, by the monitoring/rectification layer in the data store, the context with the conversation tracker blockchain;
• monitoring, by the monitoring/rectification layer using said monitoring/rectification AI, the first VR session to detect any connection interruption;
• if said connection interruption is detected:
• generating, by the monitoring/rectification layer, a retry notification;
• transmitting, by the monitoring/rectification layer, the retry notification to the customer VR equipment and to the VR server;
• receiving, by the VR server from the customer in response to the retry notification, a reconnection request;
• retrieving, by the VR server from the monitoring/rectification layer, the context for the first VR session;
• and
• creating, by the VR conversation initiator in the VR server, a second VR session using the context from the monitoring/rectification layer, so that the virtual agent and the customer may continue with the second VR session in an uninterrupted manner without loss of said context from the first VR session.