System for providing personal information-based speech information processing service

A system for providing a speech information processing service based on personal information protection, the system comprising:

• a client terminal configured to be used by a user to transmit speech information;
• a contact center comprising a contact processor and a contact storage configured to store speech information received from the client terminal and at the same time transmit the speech information to a speech processing server;
• the speech processing server configured to convert the speech information received from the contact center into text information and transmit the text information to a relaying and processing server;
• the relaying and processing server configured to extract and process personal information from the text information received from the speech processing server, and then transmit processed text information comprising the processed personal information to a cloud service server;
• and
• the cloud service server configured to generate corresponding processed information by analyzing the processed text information received from the relaying and processing server and then transmit the generated corresponding processed information to the relaying and processing server,
• wherein upon the speech information is converted into text information by the speech processing server and transmitted to the relaying and processing server, the speech information is deleted in the speech processing server,
• wherein the speech processing server includes a first-in first-out (FIFO) buffer capable of temporarily storing several pieces of speech information given in the form of the audio files such that the speech information converted into the text information is automatically deleted in order of old speech information,
• wherein the contact center is configured to verify whether the speech information is deleted in the speech processing server.