Identification and remediation of issues encountered on a user interface of a web-based system

A computer program product comprising a non-transitory processor-readable storage medium having stored therein program code of one or more software programs, wherein the program code when executed by at least one processing device causes the at least one processing device:

• to identify a plurality of issues encountered on a user interface of a web-based system, the plurality of issues being associated with one or more data structures consolidating data from two or more of a plurality of backend applications supporting the web-based system;
• to determine, for each of the plurality of issues, which of the plurality of backend applications supporting the web-based system are the source of at least one of missing and erroneous data resulting in respective ones of the plurality of issues;
• to generate a prioritization of the plurality of issues, the prioritization being determined based at least in part on supplemental information for the one or more data structures associated with the plurality of issues, the supplemental information comprising at least one of service request data and user feedback relating to the one or more data structures;
• and
• to trigger at least a given one of the plurality of backend applications supporting the web-based system to remediate at least a given one of the plurality of issues associated with a given one of the one or more data structures based at least in part on the generated prioritization of the plurality of issues, the given backend application being the determined source of the given issue.

A method comprising:

• identifying a plurality of issues encountered on a user interface of a web-based system, the plurality of issues being associated with one or more data structures consolidating data from two or more of a plurality of backend applications supporting the web-based system;
• determining, for each of the plurality of issues, which of the plurality of backend applications supporting the web-based system are the source of at least one of missing and erroneous data resulting in respective ones of the plurality of issues;
• generating a prioritization of the plurality of issues, the prioritization being determined based at least in part on supplemental information for the one or more data structures associated with the plurality of issues, the supplemental information comprising at least one of service request data and user feedback relating to the one or more data structures;
• and
• triggering at least a given one of the plurality of backend applications supporting the web-based system to remediate at least a given one of the plurality of issues associated with a given one of the one or more data structures based at least in part on the generated prioritization of the plurality of issues, the given backend application being the determined source of the given issue;
• wherein the method is performed by at least one processing device comprising a processor coupled to a memory.