Remote server, method, and storage medium for enabling efficient processing of a plurality of requests for remote vehicular support

A remote support method of causing a server to perform remote support of a plurality of vehicles that is able to travel autonomously, the remote support method comprising:

• a step of receiving a request for remote support from at least one vehicle out of the plurality of vehicles;
• a step of organizing at least two vehicles out of the plurality of vehicles into at least one group based on map information and position and traveling direction information of the at least two vehicles when requests for remote support from the at least two vehicles have been received within a predetermined time period;
• a step of determining the support order of the vehicles in the at least one group for each group based on the map information and the position and traveling direction information of the at least two vehicles;
• a step of transmitting surrounding image information of the corresponding vehicle to at least one support device that performs remote support of the vehicles organized into the at least one group in the support order;
• a step of transmitting support instruction information generated in the support order to a vehicle which is a destination of the support instruction information when the support instruction information has been received from the at least one support device;
• and
• a step of the vehicle which is the destination of the support instruction information receiving the support instruction information and travelling autonomously based on the support instruction information.

A non-transitory storage medium storing a remote support program causing a server to perform remote support of a plurality of vehicles that is able to travel autonomously, the remote support program causing the server to perform:

• a process of receiving a request for remote support from at least one vehicle out of the plurality of vehicles;
• a process of organizing at least two vehicles out of the plurality of vehicles into at least one group based on map information and position and traveling direction information of the at least two vehicles when requests for remote support from the at least two vehicles have been received within a predetermined time period;
• a process of determining the support order of the vehicles in the at least one group for each group based on the map information and the position and traveling direction information of the at least two vehicles;
• a process of transmitting surrounding image information of the corresponding vehicle to at least one support device that performs remote support of the vehicles organized into the at least one group in the support order;
• and
• a process of transmitting support instruction information generated in the support order to a vehicle which is a destination of the support instruction information when the support instruction information has been received from the at least one support device;
• and
• a process of the vehicle which is the destination of the support instruction information receiving the support instruction information and travelling autonomously based on the support instruction information.