Systems and methods for business event driven analytics

A tangible non-transitory computer-readable medium storing instructions for obtaining information related to a business process that, when executed by at least one processor of a computer system, causes the computer system to:

• capture, in a first file having a first format, first event information indicative of a first interaction with the business process via a first source application;
• extract, from the first file, first values from a data field having a first data field type, the first values characterizing the first interaction;
• capture, in a second file having a second format different from the first format, second event information indicative of a second interaction of the business process via a second source application;
• extract, from the second file, second values from a data field having the first data field type, the second values characterizing the second interaction;
• generate a first event record including:
• the first values formatted according to a common data structure,
• an indicator of the first data field type in association with the first values, and metadata indicating the first source application, wherein the metadata further comprises:
• an indication of a type of communication channel used for the first interaction, and an indication of how the first interaction was inferred based upon one of:
• a change in data occurring during the first interaction, detection of a known event, or a result of testing the business process;
• generate a second event record including:
• the second values formatted according to the common data structure,
• an indicator of the first data field type in association with the second values, and metadata indicating the second source application;
• and
• store the first event record and the second event record in a database.

A computer system configured to obtain information related to a business process, the computer system comprising one or more processors, servers, and/or transceivers configured to:

• capture, in a first file having a first format, first event information indicative of a first interaction with a first step of the business process via a first source application;
• extract, from the first file, first values from a data field having a first data field type, the first values characterizing the first interaction;
• capture, in a second file having a second format different from the first format, second event information indicative of a second interaction with the business process via a second source application;
• extract, from the second file, second values from a data field having the first data field type, the second values characterizing the second interaction;
• generate a first event record, including:
• the first values formatted according to a common data structure,
• an indicator of the first data field type in association with the first values, and metadata indicating the first source application, wherein the metadata further comprises:
• an indication of a type of communication channel used for the first interaction, and an indication of how the first interaction was inferred based upon one of:
• a change in data occurring during the first interaction, detection of a known event, or a result of testing the business process;
• generate a second event record including:
• the second values formatted according to the common data structure,
• an indicator of the first data field type in association with the second values, and metadata indicating the second source application;
• and
• store the first event record and the second event record in a database.