Initiating a response action from a persistent graphical user interface panel

A non-transitory computer readable storage device including program instructions that, when executed by a processor of a client device, cause the processor to perform operations, the operations comprising:

• determining, based on a client configuration, one or more response actions corresponding to a real-time communication received at the client device, wherein the one or more response actions are each selectable to initiate a different action for the real-time communication and at least one of the one or more response actions is based on a statistically determined most frequently performed response action;
• generating an entry that concurrently includes, prior to a user interaction with the entry, an identification of the real-time communication and the one or more response actions;
• outputting the entry, within a panel of a graphical user interface, wherein the panel persists at a top of a foreground of a display of the client device while one or more non-persistent graphical user interfaces are output for viewing simultaneously within the foreground of the display;
• and
• initiating, based on a selection of a response action of the one or more response actions, an action for the real-time communication.

An apparatus, comprising:

• a memory;
• and
• a processor configured to execute instructions stored in the memory to:
• determining, based on a client configuration, one or more response actions corresponding to a real-time communication received at a client device, wherein the one or more response actions are each selectable to initiate a different action for the real-time communication and at least one of the one or more response actions is based on a statistically determined most frequently performed response action;
• generating an entry that concurrently includes, prior to a user interaction with the entry, an identification of the real-time communication and the one or more response actions;
• output the entry, within a panel of a graphical user interface, wherein the panel persist at a top of a foreground of a display of the client device while one or more non-persistent graphical user interfaces are output for viewing simultaneously within the foreground of the display;
• and
• initiate, based on a selection of a response action of the one or more response actions, an action for the real-time communication.