Enhanced digital messaging

A system, comprising:

• a processor;
• and
• memory storing data thereon that enable the processor to:
• analyze message content of one or more messages exchanged during a conversation on a digital communication channel;
• generate, based on the analyzing, a score reflecting a likelihood of a person disengaging from the conversation on the digital communication channel in the future;
• compare the score to a predetermined threshold value;
• trigger, based on the comparing, at least one first action in response to the score meeting or exceeding the predetermined threshold value, the at least one first action comprising sending, over the digital communication channel and to an agent communication device, a message regarding a detection of a natural disengagement;
• determine, based on the analyzing, a break in the conversation over the digital communication channel has occurred;
• and
• adjust, in response to the determining that the break in the conversation over the digital communication channel has occurred, the predetermined threshold value to reflect a new likelihood of the person disengaging from the conversation on the digital communication channel in the future.

A method, comprising:

• receiving information related to one or more historical communications exchanged over a digital communication channel;
• providing the information related to one or more historical communications exchanged over the digital communication channel to a model as part of training the model to predict a person disengaging from a communication session over the digital communication channel in the future;
• after training the model, providing the trained model with message content of one or more messages of a first conversation exchanged over the digital communication channel;
• predicting, using an output of the trained model, a likelihood of a break in the first conversation occurring by comparing the output to a predetermined threshold value;
• determining, based on the message content, the break in the first conversation has occurred;
• sending, over the digital communication channel and to an agent communication device, a message regarding a detection of a natural disengagement, and
• adjusting, based on the determining that the break in the first conversation has occurred, the predetermined threshold value to reflect a new likelihood of the person disengaging from the first conversation on the digital communication channel in the future.