Customer distress assistance

A method, comprising:

• executing, on a processor, instructions that cause the processor to perform operations, the operations comprising:
• detecting an incoming call;
• analyzing a conversation between a caller and a callee in real time with conversation analysis;
• classifying the incoming call as a fraud risk to a callee based on the conversation analysis;
• triggering monitoring of a physical metric of the callee in response to the classification of the incoming call as a fraud risk;
• comparing the physical metric to a reference physical metric to determine a divergence between the physical metric and the reference physical metric;
• detecting a sign of distress of the callee based on the divergence;
• selecting an individual associated with the callee after detection of the sign of distress, wherein the individual is selected from a set of available individuals associated with the callee;
• and
• transmitting a notification in real time to a selected individual that reveals the sign of distress of the callee.

A method of distress assistance, comprising:

• detecting an incoming call with a call manager executing on a computing device;
• analyzing a conversation between a caller and callee in near real time;
• classifying the incoming call as a spam risk based on conversation analysis;
• automatically triggering, by the call manager, monitoring of a physical metric of the callee based on the classification of the incoming call as a spam risk;
• detecting distress of the callee based on divergence of the physical metric of the callee from a reference physical metric;
• selecting an individual associated with the callee in response to detecting the distress, wherein the individual is selected based on determining availability of a set of individuals;
• and
• sending a notification of the distress of the callee in near-real time to a selected individual.