Systems and methods for remote industrial machine communciation system diagnostics and solutions

A system for diagnosing a communication system within an industrial machine, comprising:

• a service system in communication with a telematics unit of an industrial machine via a communication protocol, wherein the service system includes an electronic processor configured to:
• receive, from the industrial machine, communication system data associated within the communication system;
• determine whether the received communication system data indicates an occurrence of a communication system issue;
• determine whether the received communication system data includes one or more dismissive parameters in response to determining that the received communication system data indicates the occurrence of the communication system issue;
• analyze the received communication system data to determine whether a remote resolution to the communication system issue is available in response to determining that the received communication system data does not include the one or more dismissive parameters;
• and
• transmit the remote resolution to a user associated with the industrial machine in response to determining that the remote resolution to the communication system issue is available.

A method of diagnosing a communication system within an industrial machine comprising:

• receiving, from the industrial machine, communication system data of the communication system of the industrial machine;
• determining whether the received communication system data indicates an occurrence of a communication system issue;
• determining whether the received communication system data includes one or more dismissive parameters in response to determining that the received communication system data indicates the occurrence of the communication system issue;
• analyzing the received communication system data to determine whether a remote resolution to the communication system issue is available in response to determining that the received communication system data does not include the one or more dismissive parameters;
• transmitting a request to the industrial machine to provide additional information in response to determining that the remote resolution is not available;
• and
• transmitting the remote resolution to a user associated with the industrial machine in response to determining that the remote resolution to the communication system issue is available.