Operation support apparatus of transportation means, operation support method of transportation means, and recording medium storing operation support program for transportation means

An operation support method of transportation means, comprising:

• by an information processing apparatus,
• acquiring an operation status of a transportation means;
• performing processing of recognizing voices of a first staff who gives an instruction to operate the transportation means and a second staff who is instructed by the first staff, and generating character information obtained by converting the recognized voice into a character;
• performing syntax analysis on the character information and detecting wrong recognition by the first or second staff indicated by the character information based on the operation status, a result of the syntax analysis, and a first determination criterion;
• controlling a specific vibrator attached to a specific first staff to vibrate according to a result of the detection of the wrong recognition in a case in which each of a plurality of first staffs is attached to a vibrator, the specific first staff having uttered a voice to the wrong recognition;
• identifying, from among the plurality of first staffs, the specific first staff who has uttered a voice based on an identifier of a voice input device;
• and
• displaying the character information and the detection result of the wrong recognition on a first display device visually recognizable by the first staff.

A non-transitory computer-readable recording medium storing an operation support program for transportation means for causing a computer to execute:

• an acquisition process of acquiring an operation status of a transportation means;
• a generation process of performing a process of recognizing voices of a first staff who gives an instruction to operate the transportation means and a second staff who is instructed by the first staff, and generating character information obtained by converting the recognized voice into a character;
• a detection process of performing syntax analysis on the character information and detecting wrong recognition by the first or second staff indicated by the character information based on the operation status, a result of the syntax analysis, and a first determination criterion;
• a control process of controlling a specific vibrator attached to a specific first staff to vibrate according to a result of the detection of the wrong recognition in a case in which each of a plurality of first staff is attached to a vibrator, the specific first staff having uttered a voice related to the wrong recognition;
• an identification process of identify, from among the plurality of first staffs, the specific first staff who has uttered a voice based on an identifier of a voice input device;
• and
• a display control process of displaying the character information and a detection result of the wrong recognition by the detection process on a first display device visually recognizable by the first staff.