Open conversation user interface
AssigneeUipco, LLC
InventorsIan Smith, Jeremy Mark Fisher, Heather Hernandez
Life of this patent
Estimating the term…
Abstract
Disclosed are systems and methods for conducting an open conversation user interface and more particularly, to a channel-agnostic user interface experience which can utilize automated background intelligence to simplify the exchange between a software system or member service representative (MSR) and a member, and avoids the need for web-based free form inputs.
Claims18
An automated method for providing a conversation interface on a client computing device when a client is interacting with a company application, comprising:
- providing a conversation interface on the client computing device responsive to a conversation topic relating to the client's interaction with the company application;
- inputting, by the client, information into the conversation interface responsive to a request for information in a series of conversational exchanges between the client and the company application;
- enabling, via the conversation interface, the client to modify one or more prior conversational responses displayed in the conversation interface provided by the client associated with prior conversational exchanges made by the client;
- determining, and displaying to a company representative, an inquiry to be made by the company representative with the client relating to the information inputted by the client associated with the series of conversational exchanges;
- and
- inputting, by the client, information into the conversation interface responsive to the inquiry by the company representative thereby completing the client's information conversational exchange with the conversation interface.
A computer system for automatically providing a conversation interface on a client computing device when a client is interacting with a company application, comprising:
- a memory for storing instructions coupled to a processor, wherein the processor upon execution of the instructions is configured to:
- provide a conversation interface on the client computing device responsive to a conversation topic relating to the client's interaction with the company application;
- enable input, by the client, of information into the conversation interface responsive to the request for information in the series of conversational exchanges between the client and the company application;
- enable, via the conversation interface, the client to modify one or more prior conversational responses displayed in the conversation interface provided by the client associated with prior conversational exchanges made by the client;
- determine, and display to a company representative, an inquiry to be made by the company representative with the client relating to the information inputted by the client associated with the series of conversational exchanges;
- and
- enable input, by the client, information into the conversation interface responsive to the inquiry by the company representative thereby completing the client's information conversational exchange with the conversation interface.
Dependencies are inferred from the claim text.