Observation platform communication relay

A method of query response in an observation platform, the observation platform comprising a first computer system associated with an organization, a first communication device associated with a first user, a second communication device associated with and communicatively coupled with the first computer system, and a second computer system communicatively coupled with the first computer system, the method comprising:

• receiving, by the second computer system from the first computer system, a signal from the first communication device, wherein a characteristic of the signal corresponds to an audible source, the audible source being a voice of the first user;
• receiving, by the second computer system from the first computer system, context information at least in part from a speech to text analysis of the characteristic that corresponds to the audible source, wherein the context information represents one or more attributes of the first user, and wherein the context information comprises a query about the organization made by the first user;
• compiling, by the second computer system, a response to the query relative to the organization;
• and
• responding, by the second computer system via the first computer system and the second communication device, to the first communication device regarding the query based on the compiled response.

A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause computer systems of an observation platform to perform a method of query response, the observation platform comprising a first computer system associated with an organization, a first communication device associated with a first user, a second communication device associated with and communicatively coupled with the first computer system, and a second computer system communicatively coupled with the first computer system, the method comprising:

• receiving, by the second computer system from the first computer system, a signal from the first communication device, wherein a characteristic of the signal corresponds to an audible source, the audible source being a voice of the first user;
• receiving, by the second computer system from the first computer system, context information at least in part from a speech to text analysis of the characteristic that corresponds to the audible source, wherein the context information represents one or more attributes of the first user, and wherein the context information comprises a query about the organization made by the first user;
• compiling, by the second computer system, a response to the query relative to the organization;
• and
• responding, by the second computer system via the first computer system and the second communication device, to the first communication device regarding the query based on the compiled response.