Message management system for adjusting a transmission of a scheduled message
AssigneeCapital One Services, LLC
InventorSunil Kaitha
Life of this patent
Estimating the term…
Abstract
In some implementations, a system may receive a status associated with a service of a user account. The system may schedule, based on the status, a transmission of a message at an expiration of a time period, wherein the message is generated to indicate the status. The system may monitor, during the time period, the status to detect an event associated with the service. The system may detect, based on an occurrence of the event, an update to the status. The system may perform, prior to the expiration of the time period, an action associated with the message to account for the update to the status.
Claims20
A system, comprising:
- one or more memories;
- and
- one or more processors, communicatively coupled to the one or more memories, configured to:
- monitor an event source system associated with processing events associated with a service,
- wherein the service is associated with a transmission of a message at an expiration of a time period;
- detect, prior to the expiration of the time period, an event associated with the service;
- determine, based on detecting the event, an update to a status associated with the service;
- determine an adjustment for the message based on using a machine learning model,
- wherein the machine learning model is trained based on one or more historical parameters associated with historically adjusted messages;
- and
- adjust, prior to the expiration of the time period, the message based on the adjustment to account for the update to the status.
A method, comprising:
- monitoring, by a system, an event source system associated with processing events associated with a service,
- wherein the service is associated with a transmission of a message at an expiration of a time period;
- detecting, by the system and prior to the expiration of the time period, an event associated with the service;
- determining, by the system and based on detecting the event, an update to a status associated with the service;
- determining, by the system, an adjustment for the message based on using a machine learning model,
- wherein the machine learning model is trained based on one or more historical parameters associated with historically adjusted messages;
- and
- adjusting, by the system and prior to the expiration of the time period, the message based on the adjustment to account for the update to the status.
A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:
- one or more instructions that, when executed by one or more processors of a system, cause the system to:
- monitor an event source system associated with processing events associated with a service,
- wherein the service is associated with a transmission of a message at an expiration of a time period;
- detect, prior to the expiration of the time period, an event associated with the service;
- determine, based on detecting the event, an update to a status associated with the service;
- determine an adjustment for the message based on using a machine learning model,
- wherein the machine learning model is trained based on one or more historical parameters associated with historically adjusted messages;
- and
- adjust, prior to the expiration of the time period, the message based on the adjustment to account for the update to the status.
Dependencies are inferred from the claim text.