Information processing apparatus, control method, and computer-readable medium

An information processing apparatus that communicates with a sensor device that transmits a video of a passenger and environmental information at least when a vehicle is moving, the information processing apparatus comprising:

• a memory;
• and
• a hardware processor coupled to the memory, the hardware processor being configured to:
• receive the video and the environmental information from the sensor device;
• output the received video;
• analyze information regarding a behavior sign of the passenger based on at least one of the received video and a change in the environmental information accompanying movement of the vehicle;
• perform output control of changing an output way and outputting message information, based on an analysis result of the behavior sign;
• record childcare history information indicating a behavior history of the passenger before getting on the vehicle;
• and
• estimate behavior of the passenger while riding based on the childcare history information.

An information processing apparatus that communicates with a sensor device that transmits a video of a passenger and environmental information at least when a vehicle is moving, the information processing apparatus comprising:

• a memory;
• and
• a hardware processor coupled to the memory, the hardware processor being configured to:
• receive the video and the environmental information from the sensor device;
• output the received video;
• analyze information regarding a behavior sign of the passenger based on at least one of the received video and a change in the environmental information accompanying movement of the vehicle;
• perform output control of changing an output way and outputting message information, based on an analysis result of the behavior sign;
• control movement determination of determining whether or not the vehicle is moving, and switching of a plurality of modes related to output control;
• allow an in-vehicle user to perform interactive processing with a device of an out-of-vehicle user;
• and
• notify the device of the out-of-vehicle user of an analysis result of the behavior sign and presence or absence of the movement of the vehicle.