Issue tracking systems and methods for a configurable project hierarchy

A system, comprising:

• a processing unit;
• a communication interface;
• a non-transitory computer-readable storage media comprising instructions which, when executed by the processing unit, cause the processing unit to:
• establish a project hierarchy with a plurality of hierarchy levels including a first hierarchy level and a second hierarchy level, the first hierarchy level having an associated first issue type;
• receive, from a user device, a request to change the first hierarchy level of the first issue type from the first hierarchy level to the second hierarchy level;
• and
• in response to receiving the request to change the first hierarchy level of the first issue type from the first hierarchy level to the second hierarchy level:
• access, from a data store, a hierarchy-issue type association data record of the first issue type including an identifier of the first issue type and a current hierarchy level identifier corresponding to the first hierarchy level;
• create a first set of unique parent-child issue type pairs based on a current state of the plurality of hierarchy levels;
• create a new hierarchy-issue type association data record including the identifier of the first issue type and a new hierarchy level identifier corresponding to the second hierarchy level;
• associate the first issue type with the second hierarchy level by storing a new hierarchy/issue type association data record in the data store;
• create a second set of unique parent-child issue type pairs based on a new state of the plurality of hierarchy levels, the new state of the plurality of hierarchy levels based on the request to change the hierarchy level of the first issue type being implemented;
• determine that a particular parent-child issue type pair in the first set of parent-child issue type pairs are absent in the second set of parent-child issue type pairs;
• and
• in response to determining that the particular parent-child issue type pair in the first set of parent-child issue type pairs are absent in the second set of parent-child issue type pairs, determine that one or more issue relationships will be affected by changing the hierarchy level of the first issue type from the first hierarchy level to the second hierarchy level.

A non-transitory computer-readable storage media comprising instructions which, when executed by a processing unit, cause the processing unit to:

• establish a project hierarchy with a plurality of hierarchy levels including a first hierarchy level and a second hierarchy level, the first hierarchy level having an associated first issue type;
• receive, from a user device, a request to change the first hierarchy level associated with the first issue type to the second hierarchy level;
• and
• in response to receiving the request to change the first hierarchy level associated with the first issue type to the second hierarchy level:
• access, from a data store, a hierarchy-issue type association data record of the first issue type including an identifier of the first issue type and a current hierarchy level identifier corresponding to the first hierarchy level;
• create a first set of unique parent-child issue type pairs based on a current state of the plurality of hierarchy levels;
• create a new hierarchy-issue type association data record including the identifier of the first issue type and a new hierarchy level identifier corresponding to the second hierarchy level;
• associate the first issue type with the second hierarchy level by storing a new hierarchy/issue type association data record in the data store;
• and
• create a second set of unique parent-child issue type pairs based on a new state of the plurality of hierarchy levels, the new state of the plurality of hierarchy levels based on the request to change the hierarchy level being serviced;
• determine whether a particular parent-child issue type pair in the first set of parent-child issue type pairs are absent in the second set of parent-child issue type pairs;
• and
• in response to determining that the particular parent-child issue type pair in the first set of parent-child issue type pairs are absent in the second set parent-child issue type pairs, determine that one or more issue relationships will be affected by changing the hierarchy level of the first issue type from the first hierarchy level to the second hierarchy level.