Flexible communication-device management via multiple user interfaces

A non-transitory computer-readable storage medium for use in conjunction with a computer network device, the computer-readable storage medium storing program instructions for user interfaces and a shared messaging module that, when executed by the computer network device, causes the computer network device to perform operations comprising:

• executing the program instructions for the user interfaces and the shared messaging module, wherein a given user interface comprises an agent corresponding to an application, and wherein the user interfaces use different, unique message formats from each other;
• when a message associated with the application is received via a user interface in the user interfaces, extracting, using the corresponding agent in the user interface, a command or operation from the message;
• translating, using the shared messaging module, the command or operation into a common format of the application, where the common format is different from the message formats, and the translating comprises translating the command or operation using an associated key-value pair and a predetermined application programing interface (API) associated with the command or operation, and wherein the predetermined API is in a set of predetermined APIs;
• and
• providing, using the shared messaging module, the translated command or operation addressed to the application via a single communication path associated with the application and the agents for the application in the user interfaces.

A method for providing a command or an operation, comprising:

• by a computer network device:
• executing program instructions for user interfaces and a shared messaging module, wherein a given user interface comprises an agent corresponding to an application, and wherein the user interfaces use different, unique message formats from each other;
• when a message associated with the application is received via a user interface in the user interfaces, extracting, using the corresponding agent in the user interface, the command or the operation from the message;
• translating, using the shared messaging module, the command or operation into a common format of the application, where the common format is different from the message formats, and the translating comprises translating the command or operation using an associated key-value pair and a predetermined application programing interface (API) associated with the command or operation, and wherein the predetermined API is in a set of predetermined APIs;
• and
• providing, using the shared messaging module, the translated command or operation addressed to the application via a single communication path associated with the application and the agents for the application in the user interfaces.