Domain assistant system and method

A computer program product residing on a non-transitory computer readable storage medium having a plurality of instructions stored thereon which, when executed across one or more processors, causes at least a portion of the one or more processors to perform operations comprising:

• identifying an intent relating to a query associated with an object;
• identifying a plurality of informational items associated with the object;
• identifying at least a first informational item of the plurality of informational items associated with the object for which a first portion of information is already known;
• determining an original sequence of a plurality of questions to be generated for a conversational workflow;
• identifying at least a second informational item of the plurality of informational items associated with the object for which a second portion of information is unknown;
• generating a question to determine the second portion of information based upon, at least in part, the second portion of information being unknown, wherein the question is part of the conversational workflow that has been dynamically modified from the original sequence of the plurality of questions, based upon, at least in part, at least one of the first and the second informational item;
• receiving an answer for the question generated to determine the second portion of information;
• and
• providing a response to the intent relating to the query based upon, at least in part, at least the first informational item for which the first portion of information is already known and the answer for the question generated to determine the second portion of information.

A computing system including one or more processors and one or more memories configured to perform operations comprising:

• identifying an intent relating to a query associated with an object;
• identifying a plurality of informational items associated with the object;
• identifying at least a first informational item of the plurality of informational items associated with the object for which a first portion of information is already known;
• determining an original sequence of a plurality of questions to be generated for a conversational workflow;
• identifying at least a second informational item of the plurality of informational items associated with the object for which a second portion of information is unknown;
• generating a question to determine the second portion of information based upon, at least in part, the second portion of information being unknown, wherein the question is part of the conversational workflow that has been dynamically modified from the original sequence of the plurality of questions, based upon, at least in part, at least one of the first and the second informational item;
• receiving an answer for the question generated to determine the second portion of information;
• and
• providing a response to the intent relating to the query based upon, at least in part, at least the first informational item for which the first portion of information is already known and the answer for the question generated to determine the second portion of information.