Robot response method, apparatus, device and storage medium

A robot response method, comprising:

• obtaining, by a server, multiple semantic information clusters, wherein each semantic information cluster comprises:
• at least one question and answer (Q&A) instance, and each Q&A instance comprises:
• semantic information corresponding to a historical query voice and a query question selected in a query list corresponding to the historical query voice;
• and
• sending, by the server, the multiple semantic information clusters to a robot;
• wherein before the obtaining multiple semantic information clusters, the method further comprises:
• obtaining, by the server, at least one basic semantic information cluster and at least one Q&A instance, wherein the at least one Q&A instance is periodically obtained;
• correspondingly, obtaining multiple semantic information clusters comprises:
• updating, by the server, the at least one basic semantic information cluster according to the at least one Q&A instance to obtain the multiple semantic information clusters;
• wherein updating the at least one basic semantic information cluster according to the at least one Q&A instance to obtain the multiple semantic information clusters, comprises:
• determining, by the server, a similarity between each semantic information in the at least one Q&A instance and each semantic information in the at least one basic semantic information cluster;
• and
• for each Q&A instance in the at least one Q&A instance, dividing, by the server, the Q&A instance into a basic semantic information cluster in the at least one basic semantic information cluster whose similarity with the Q&A instance is greater than a third preset similarity.

A robot response system, comprising:

• a transceiver of a server, a memory of the server, a processor of the server, and a computer program stored on the memory of the server and operable on the processor of the server,
• wherein the processor of the server, when running the computer program, is configured to:
• obtain multiple semantic information clusters, wherein each semantic information cluster comprises:
• at least one question and answer (Q&A) instance, and each Q&A instance comprises:
• semantic information corresponding to a historical query voice and a query question selected in a query list corresponding to the historical query voice;
• and
• send the multiple semantic information clusters to a robot;
• wherein the robot response system further comprises a transceiver of the robot, a memory of the robot, a processor of the robot, and a computer program of the robot stored on the memory of the robot and operable on the processor of the robot,
• wherein the processor of the robot, when running the computer program, is configured to:
• obtain a current query voice;
• extract semantic information of the current query voice;
• match the semantic information of the current query voice with the multiple semantic information clusters stored in advance to get a matched target semantic information cluster;
• obtain the number of times each query question was selected in the target semantic information cluster;
• determine, according to the number of times each query question was selected, a target query question corresponding to the current query voice;
• and
• control the transceiver of the robot to output a query response corresponding to the target query question;
• wherein before the processor of the server obtaining multiple semantic information clusters, the processor of the server is further configured to:
• obtain at least one basic semantic information cluster and at least one Q&A instance, wherein the at least one Q&A instance is periodically obtained;
• update the at least one basic semantic information cluster according to the at least one Q&A instance to obtain the multiple semantic information clusters;
• wherein the processor of the server is further configured to:
• determine a similarity between each semantic information in the at least one Q&A instance and each semantic information in the at least one basic semantic information cluster;
• and
• for each Q&A instance in the at least one Q&A instance, divide the Q&A instance into a basic semantic information cluster in the at least one basic semantic information cluster whose similarity with the Q&A instance is greater than a third preset similarity.