Sending a voice clip as a short message service (SMS) message in place of a voicemail message

Non-transitory computer-readable storage media having computer-executable instructions embodied thereon that, when executed by one or more processors, cause the one or more processors to:

• calling, by a provider device, a receiving device;
• determining a number of rings not to be exceeded for the receiving device, the number of rings not to be exceeded determined based on a statistical analysis of a plurality of historical calls by placed by the provider device to the receiving device;
• determining that the number of rings not to be exceeded has been exceed;
• based on the number of rings being exceeded, generating the voice clip on the provider device using one of a plurality of options comprising:
• leave a video recording in a text message, leave the voice clip in a text message, transcribe the voice clip to text message, leave a voicemail;
• receiving a section of one of the multiple options on the provider device;
• transitioning, by the provider device from a dialer to a message application to create the voice clip using the selected one of the multiple options, and;
• delivering the voice clip to the receiving device;
• further comprising:
• aborting calling the receiving device after a pre-selected number of rings;
• wherein the pre-selected number of rings is determined by a user.

A system for sending a voice clip as a message in place of a voicemail, the system comprising:

• a provider device comprising an options screen;
• a cell site;
• an
• message management circuitry communicatively coupled to the cell site and a contact center, the provider device structured to:
• call a receiving device;
• determine a number of rings not to be exceeded for the receiving device, the number of rings not to be exceeded determined based on a statistical analysis of a plurality of historical calls by placed by the provider device to the receiving device,
• determine that the number of rings not to be exceeded has been exceed based on determining that the number of rings has been exceeded, receive multiple options for creating the voice clip on the provider device after failing to receive an answer from the receiving device, the multiple options comprising:
• leave a video recording in a text message, leave the voice clip in a text message, transcribe the voice clip to text message, leave a voicemail;
• receiving a selection of one of the multiple options on the provider device;
• transitioning, by the provider device from a dialer to a message application to create the voice clip using the selected one of the multiple options, and
• delivering the voice clip to the receiving device;
• further comprising:
• aborting calling the receiving device after a pre-selected number of rings;
• wherein the pre-selected number of rings is determined by a user.