System and method for handling calls within GSM and VOIP environments

A method for handling an incoming call within a telecommunications network,

• wherein the telecommunications network is connected to one or more servers;
• the one or more servers are in communication with one or more user communication device applications (CDAs);
• the one or more CDAs comprising an installed one or more computer applications for handling incoming calls (Apps);
• the one or more servers comprising a first server and a second server;
• the first server and the second server are in communication one with the other;
• the first server comprising a first application programming interface (API) module, a call module, and a recall center API module;
• the second server comprising a second API module, a calls handler module, and a virtual number instant messaging application (IMA) module;
• the incoming call is having an at least one incoming call state, through voice over internet protocol (VoIP),
• said method comprising:
• upon receiving the incoming call from a caller through the virtual number IMA module, the virtual number IMA module sending the incoming call request to the call handler module;
• the call handler module generating a second API request and sending the second API request to the first server through the second API module to catch the incoming call;
• the first server through the recall center API module deconstructing the second API request and instructing the call module to handle the incoming call;
• the call module generating a first API request to the first API module to catch the incoming call;
• the first server through the first API module deconstructing the first API request and instructing one or more Apps to display the incoming call request;
• the call module identifying if the one or more user CDA Apps is engaged;
• wherein when the one or more user CDA Apps is engaged the call handler module terminates the incoming call and notifies the one or more user;
• and
• the call module changes the incoming call state, and further notifies a caller which initiated the incoming call that the user is unavailable.