Voice analysis platform for voiceprint tracking and anomaly detection

A method comprising:

• at a computing platform comprising at least one processor, a communication interface, and memory:
• establishing voiceprints for one or more employees and one or more clients of an enterprise organization corresponding to a call management system;
• monitoring the call management system to detect a voice call session between an employee and a caller attempting to access an account linked to a client;
• identifying, based on the voice call session, a first voiceprint corresponding to the employee and a second voiceprint corresponding to the caller;
• comparing the first voiceprint corresponding to the employee to a known voiceprint corresponding to the employee;
• detecting voice anomalies corresponding to the employee, wherein detecting the voice anomalies comprises:
• determining, by comparing a speech pattern of the first voiceprint corresponding to the employee with a speech pattern of the known voiceprint corresponding to the employee, that the first voiceprint corresponding to the employee does not match the known voiceprint corresponding to the employee, and
• identifying that the first voiceprint corresponding to the employee does not match one of the voiceprints for the one or more employees of the enterprise organization;
• and
• sending, to an enterprise computing device, a security notification indicating potential unauthorized account access and one or more commands directing the enterprise computing device to display the security notification, wherein sending the one or more commands directing the enterprise computing device to display the security notification causes the enterprise computing device to display the security notification.

One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:

• establish voiceprints for one or more employees and one or more clients of an enterprise organization corresponding to a call management system;
• monitor the call management system to detect a voice call session between an employee and a caller attempting to access an account linked to a client;
• identify, based on the voice call session, a first voiceprint corresponding to the employee and a second voiceprint corresponding to the caller;
• compare the first voiceprint corresponding to the employee to a known voiceprint corresponding to the employee;
• detect voice anomalies corresponding to the employee, wherein detecting the voice anomalies comprises:
• determining, by comparing a speech pattern of the first voiceprint corresponding to the employee with a speech pattern of the known voiceprint corresponding to the employee, that the first voiceprint corresponding to the employee does not match the known voiceprint corresponding to the employee, and
• identifying that the first voiceprint corresponding to the employee does not match one of the voiceprints for the one or more employees of the enterprise organization;
• and
• send, to an enterprise computing device, a security notification indicating potential unauthorized account access and one or more commands directing the enterprise computing device to display the security notification, wherein sending the one or more commands directing the enterprise computing device to display the security notification causes the enterprise computing device to display the security notification.