US 12,120,114 B2 · Email processing for improved authentication question accuracy

Abstract

Methods, systems, and apparatuses are described herein for improving the accuracy of authentication questions using e-mail processing. A request for access to an account may be received from a user device. A plurality of organizations may be identified. One or more e-mail associated with the account may be identified. The e-mails may be processed to identify one or more organizations that correspond to transactions conducted by a user. A modified plurality of organizations may be generated by removing, from the plurality of organizations, the one or more organizations. An authentication question may be generated and provided to the user device. A response to the authentication question may be received, and the user device may be provided access based on the response.

Claims20

Dependent claims

A method comprising:

receiving, from a user device, a request for access to an account associated with a user;
identifying a plurality of organizations by querying an organizations database;
receiving, from an e-mail server, one or more e-mails associated with the account;
identifying one or more e-mail templates corresponding to the plurality of organizations;
processing, based on the one or more e-mail templates, the one or more e-mails to identify at least one e-mail associated with one or more organizations of the plurality of organizations;
generating a modified plurality of organizations by removing, from the plurality of organizations, the one or more organizations;
generating an authentication question related to at least one of the modified plurality of organizations;
receiving, from the user device, a response to the authentication question;
and
providing, based on the response to the authentication question, the user device access to the account.

7 more elements

A computing device comprising:

one or more processors;
and
memory storing instructions that, when executed by the one or more processors, cause the computing device to:
receive, from a user device, a request for access to an account associated with a user;
identify a plurality of organizations by querying an organizations database;
receive, from an e-mail server, one or more e-mails associated with the account;
identify one or more e-mail templates corresponding to the plurality of organizations;
process, based on the one or more e-mail templates, the one or more e-mails to identify at least one e-mail associated with one or more organizations of the plurality of organizations;
generate a modified plurality of organizations by removing, from the plurality of organizations, the one or more organizations;
generate an authentication question related to at least one of the modified plurality of organizations;
receive, from the user device, a response to the authentication question;
and
provide, based on the response to the authentication question, the user device access to the account.

10 more elements

One or more non-transitory computer-readable media storing instructions that, when executed by one or more processors, cause a computing device to:

receive, from a user device, a request for access to an account associated with a user;
identify a plurality of organizations by querying an organizations database;
receive, from an e-mail server, one or more e-mails associated with the account;
identify one or more e-mail templates corresponding to the plurality of organizations;
process, based on the one or more e-mail templates, the one or more e-mails to identify at least one e-mail associated with one or more organizations of the plurality of organizations;
generate a modified plurality of organizations by removing, from the plurality of organizations, the one or more organizations;
generate an authentication question related to at least one of the modified plurality of organizations;
receive, from the user device, a response to the authentication question;
and
provide, based on the response to the authentication question, the user device access to the account.

7 more elements

Dependencies are inferred from the claim text.

Email processing for improved authentication question accuracy

Life of this patent

Email processing for improved authentication question accuracy

Life of this patent

Abstract

Claims20