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US 12,120,071 B2Granted
Information processing apparatus, information processing system, and information processing method
AssigneeRicoh Company, Ltd.
InventorTakanori Mohri
Life of this patent
Estimating the term…
Abstract
An information processing apparatus, an information processing system, and an information processing method. The information processing apparatus transmits to a first terminal, an answer to a question transmitted from the first terminal based on question and answer information, and receives editing of the question and answer information, in a case the question and answer information belongs to a category with editing authority, the editing authority being assigned to an account logged in from a second terminal.
Claims18
An information processing apparatus comprising:
- circuitry configured to:
- transmit to a first terminal, an answer to a question transmitted from the first terminal based on question and answer information;
- and
- receive editing of the question and answer information, in a case the question and answer information belongs to a category with editing authority, the editing authority being assigned to an account logged in from a second terminal,
- wherein, in a case that an operator is feasible to answer by chat to the question belonging to a certain category sent from the first terminal, the circuitry is further configured to:
- determine that chat history includes speech of a bot in chat history information;
- acquire the certain category corresponding to the latest speech from the chat history information;
- identify an account on standby who has the editing authority of the acquired certain category;
- and
- request the first terminal to display on the display a first button for receiving a chat with the operator on a screen on which the answer is to be displayed.
7 more elements
An information processing system comprising:
- an information processing apparatus configured to transmit to a first terminal, an answer to a question transmitted from the first terminal based on question and answer information;
- and
- a second terminal communicably connected to each other,
- the information processing apparatus including:
- circuitry configured to receive editing of the question and answer information, in a case the question and answer information belongs to a category with editing authority, the editing authority being assigned to an account logged in from a second terminal, and
- the second terminal including:
- circuitry configured to:
- receive the question and answer information;
- and
- display on a display, the question and answer information for the category with editing authority for the account,
- wherein
- in a case that an operator is feasible to answer by chat to the question belonging to a certain category sent from the first terminal, the circuitry of the information processing apparatus is further configured to:
- determine that chat history includes speech of a bot in chat history information;
- acquire the certain category corresponding to the latest speech from the chat history information;
- identify an account on standby who has the editing authority of the acquired certain category;
- and
- request the first terminal to display on a display a first button for receiving a chat with the operator on a screen on which the answer is to be displayed.
14 more elements
An information management method performed by an information processing apparatus, the method comprising:
- transmitting to a first terminal, an answer to a question transmitted from the first terminal based on question and answer information;
- receiving editing of the question and answer information, in a case the question and answer information belongs to a category with editing authority, the editing authority being assigned to an account logged in from a second terminal;
- determining that an operator is feasible to answer by chat to the question belonging to a certain category sent from the first terminal,
- determining that chat history includes speech of a bot in chat history information;
- acquiring the certain category corresponding to the latest speech from the chat history information;
- identifying an account on standby who has the editing authority of the acquired certain category;
- and
- requesting the first terminal to display a first button for receiving a chat with an operator on a screen on which the answer is to be displayed.
5 more elements
Dependencies are inferred from the claim text.